Customer Service Team Member

6 days ago


Dandenong, Australia Bertelsmann Full time

We have a great opportunity for a Customer Service Team Member to join the team in our Dandenong South location on a 6 month contract. Reporting to the Customer Experience Manager, you will service Penguin Random House customers to ensure that all requirements are fully satisfied.- Key responsibilities include:

- Handle inbound telephony into the CS Department to ensure first contact resolution and call direction to the correct Business Unit/Department
- Entry of all received customer requests
- Manage general requests and queries from the Sales team
- Identify opportunities for process improvement and work with relevant stakeholders and Departments to scope and implement changes
- Escalate customer issues - liaise with the CS Senior Team Member, Sales and Freight Company to identify and resolve customer issuesAttend to and rectify any problems regarding customer's ordersPenguin Random House is committed to providing a workplace and culture that values diversity and inclusion across all levels of the business. We recognise and acknowledge the contribution of people with diverse backgrounds, experiences and perspectives. This includes, however is not limited to, differences in gender, age, disability, ethnicity, religion, sexual orientation, family status and disability.

**Company**:Penguin Random House Australia Pty Ltd
- **Country**:Australia
- **State/Region**:Victoria
- **City**:Melbourne
- **Postal Code**:3179
- **Job ID**:284172



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