Level 2 IT Helpdesk Analyst

**Level 2 - IT Helpdesk Analyst - Full Time**

Gerdy Solutions is a growing managed services provider that delivers IT Support for many small to medium sized businesses of various industry sectors.
- Excellent verbal and written communication skiils
- Great work ethic
- A desire to learn and grow
- A highly motivated team player
- A proactive addition to our team
- Results focused
- Ability to prioritise
- Trustworthy
- Can work independently
- Have a great troubleshooting and logical mind.

**Role and Responsibilities**

A full-time Level 2 IT helpdesk analyst is required and will include the following day-to-day activities.
- Desktop support
- Microsoft 365 Administration
- Proactive monitoring and maintenance of systems and services
- RMM management
- RMM automation and development
- Medium Level System Administration
- Network troubleshooting
- Backup audits and monitoring
- Manage IT support incidents/requests/changes
- Logging and updating tickets
- Resolve/escalate incidents/requests
- Provide remote support to customers via remote connection tools
- Diagnose and troubleshoot incidents
- Timesheet logging and submission

**Skills and Requirements**
- Minimum of 2 years experience in a similar role
- Technical experience with desktop support
- Active Directory Management and Administration
- Experience with Virtual Environment Management
- Microsoft 365 Administration and Support
- Microsoft Exchange technologies
- Remote Monitoring and Management experience
- Mac OS X, Any Linux/Unix variants
- Network troubleshooting knowledge
- Router and firewall troubleshooting.
- NAS Solutions (Synology/Other NAS Makers)

**Certifications**

The below certifications are desired however not compulsory
- MS-900
- AZ-900
- SC-900
- CompTIA IT Fundamentals
- CompTIA A+

At Gerdy we pride ourselves on our fun loving environment. Will you be the next Gerd?

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $68,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Signing bonus

Application Question(s):

- Have you worked for a Managed Service Provided(MSP) in a previous role? If so, which company and what was your role?
- Are you legally allowed to work FULL TIME?
- Are you legally authorised to work in Australia?

**Experience**:

- helpdesk support: 2 years (required)
- Microsoft 365 Administration: 1 year (required)
- System Administration: 1 year (required)

Work Authorisation:

- Australia (required)