Support and Implementation Supervisor

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

**About the role**

WesTrac are currently looking for a Support and Implementation Supervisor based in the Newcastle / Hunter Valley Region of NSW.

A truly exciting opportunity to work with industry leading mining and construction technology and equipment. Reporting to the Technology and Solutions Manager, your primary focus will be to supervise & coordinate the team of Technology Product Advisors and Technology Product Specialists during the implementation, delivery and training of the Caterpillar technology product range, and to provide the highest-level technical support for customers and dealer personnel alike.

**Key Responsibilities**
- Dedicated commitment to Safety & Quality Assurance
- Managing and training the Technology Application and Product Specialists to reach, maintain and exceed WesTrac and Caterpillar performance levels
- Short
- and long-term project scheduling for the Technology and Solutions Team
- Troubleshooting and resolving complicated customer / dealer technical issues

**Skills & Experience**

**_ Essential:_**
- Relevant trade qualification in Automotive Electrical / Mechanical Electronics field with extensive post trade experience _OR_ tertiary qualification in relevant Engineering or IT discipline coupled with extensive post qualification experience
- Several years supervisory experience in a similar role in a related industry
- Advanced time management, planning and organisational skills with the ability manage multiple priorities to meet objectives
- Developed attention to detail with the ability to analyse data and compile reports whilst providing suitable recommendations

**_Desirable:_**
- Experience on mine or construction sites, including understanding of production operations, safe work practices and electronic equipment installation procedures
- Continuous Improvement qualifications (such as Six Sigma, Lean etc.)
- Demonstrated leadership abilities in high performing teams

**Benefits**
- Competitive salary and benefits scheme
- Company funded income protection
- Company vehicle
- Flexible work arrangements
- Purchased leave
- Discounted private health plan
- Fitness passport
- On-boarding and welcome day at our head office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 883414

Successful applicants may be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._