Coordinator, Community Supports

**Position Description**

**_Private and Confidential _**

Coordinator, Community Supports

LiveBetter Position Description

**About Us**:
LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business

is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a

broad range of child and family services, community transport, home modification and maintenance, and clinical

services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,

providing support and employment to people in the communities we serve.

We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring

and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live

their best lives.

**Our Beliefs:
- We believe in the enduring value and dignity of the individual.
- We believe in the power of kindness.
- We believe connection to home and community plays an important role in wellbeing.
- We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we

treat each other.
**Our Purpose:
- We inspire possibility by giving people access to support in their chosen community.

**Our Mission:
**- We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

**Our Values:
**- **Integrity**:We are honest and ethical in all our dealings and are accountable for our actions.
- **Respect**:We recognise the rights and choices of our customers, employees, and communities. We

encourage teamwork and support diversity.
- **Cooperation**:We identify and create value from partnerships and alliances with other organisations,

agencies, businesses, communities and within our own organisation.
- **Empowerment**:We encourage and support individuals and communities to realise their full potential.
- **Excellence**:We strive for best practice in all that we do as individuals, teams and as an organisation.

LiveBetter Position Description

**The Position**

**Position title: Coordinator, Community Supports**

**Job Type**:Manager
People Manager 4 (PM4)

**Reports to**:Manager, CORE Services, OR
Head of Social & Community Support

**Direct reports**:Social Support Facilitators
Program Support Leaders
Disability Support Workers
Home Care Workers

in line with requirements of LiveBetter’s goals and priorities, activities or focus of the job. The
incumbent can expect to be allocated duties not specifically mentioned in this document, but
within the capacity, qualifications and experience normally expected from persons occupying
positions at this level.

**SERVICE DESCRIPTION**

Community Support Services support people in regional communities across Eastern Australia to live better lives
through social and community participation, coaching and capacity building, service coordination and transport
services. We support parents, carers, families, children and adults with disability, aged people, transport
disadvantaged, and small regional communities.

The Coordinator, Community Supports is responsible for providing leadership and management of a support team
delivering community-based social supports. These may occur in a group or individual setting. This includes leading a
team to design and deliver new and distinctive programs and services that support the acquisition of new skills and
experiences for our aged customers and people with a disability. The Coordinator, Community Supports is
responsible for the development, management and continuous quality improvement of community access
participant supports, maintenance of assigned programs, implementation of support plans, and resource
management including the rostering of frontline staff.

**RELATIONSHIPS**
- Reporting to either Manager, CORE Services or Head of Social & Community Support (depending on

location).
- Working closely with managers, rostering, coordinators, staff, customers, and their families.
- Building and maintaining relationships with all external stakeholders.

**MANDATORY QUALIFICATIONS AND EXPERIENCE**
- Certificate IV in Individual Support and/or Leadership, or equivalent and relevant experience.
- Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with

responsibilities of the role.
- Current First Aid and CPR Certificates
- Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
- Availability of a fully registered and comprehensively insured vehicle.

**Desirable**
- Diploma in Leadership & Management, or willing to undertake.
- Experience in service management including program design in aged services, disability services, mental

health service and/or children’s services.

LiveBetter Position Description
- Experience in contributing to a process of continuous improvement and change mana