National Operations Manager

6 days ago

Sydney, Australia Corporate Travel Management Full time

**About CTM**
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world

**About the Role**
Reporting the COO, the National Operations Manager is a senior leadership role
within the CTM ANZ business that will entail both direct leadership responsibilities for CTM operations that are national in coverage and act as a general leadership focal point for activities, initiatives and projects across all CTM ANZ operations.

This diverse role will oversee directly the After Hours, CTM Assist and Training departments along with consideration for other national operational functions as deemed appropriate. The National Operations Manager will also act as a central point of focus across all CTM operational activities to develop, implement and continually improve the consistency of best practice workflows, automation, efficiency improvements, quality control processes and procedures across all CTM Operations to ensure the consistent delivery of highly efficient and effective service for all CTM clients.

This role will work hand in hand with the Heads of Operations across CTM ANZ and in tight conjunction with other departments such as the National Support Team and Technology team to spearhead cross functional projects that drive operational business transformation through efficiency, consistency and best practice standards.

The ideal applicant will have a good operational foundation and be tech savvy in
order to continually seek new and improved methods, structures, processes and
system utilisation for the CTM operations and act as an operational lead point of
input for cross functional projects and initiatives within the CTM business.

**Skills and Experience**
- Proven leadership and people management skills.
- Operational leadership
- Strong strategic and analytical skills.
- Ideas and solutions orientated.
- Solid understanding of best practice and quality analysis and implementation
- Excellent written, verbal and interpersonal communication skills.
- Tech savvy with a drive for business improvement and transformation
- Able to work in a fast-paced environment.
- Able to work independently.
- GDS experience or knowledge

**Why CTM?**
CTM offer a strong, established, and sustainable work environment. We support and empower our employees and their development guided by our core values Connect, Evolve & Deliver.

CTM offers a range of employee benefits including;
- Travel & Hotel discounts
- Health and Wellness (eg Health Rebate, Mental Health Support)
- Training and Development opportunities
- Two paid Chill-out Days
- Annual Volunteer Day
- Purchase Leave
- Blended work arrangements with hybrid WFH flexibility

APPLY NOW to get started with your career at CTM

  • National Operations Manager

    4 days ago

    Sydney, Australia Humanity Health Group Australia Full time

    Drive high performance service delivery and enhance organisational culture - Oversee the delivery of a national-scale allied health business - Support from an innovative organisation and unrivalled professional support Would you like to become part of an innovative, high-calibre team that seeks to make a real difference? Are you passionate about performance...

  • Assistant Manager/supervisor

    15 hours ago

    Sydney, Australia Operations Full time

    **About Capella Hotels and Resorts** Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic...

  • National Operations Manager

    6 days ago

    Sydney, Australia Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex...

  • National Operations Manager

    6 days ago

    Sydney, Australia Glad Group Full time

    **Posted**: 15/07/2025 **Closing Date**: 15/08/2025 **Job Type**: Permanent - Full Time **Location**: Sydney - Southern Suburbs **Job Category**: Executive & Strategic Management **About Glad Group** Glad Group is a family-owned Australian business with over 34 years of experience delivering integrated services across security, cleaning, concierge,...

  • National Operations Excellence Manager

    2 days ago

    Sydney, New South Wales, Australia Reo Group Full time $144,000 - $216,000 per year

    Location: Sydney - You can be based at any branchSalary Package: From $180k package ++ (Negotiable)Role Highlights: This is a high-impact, newly created national leadership role driving excellence, consistency, and transformation across operations, logistics, and branch performance.Role Overview:We've partnered exclusively with a leading industrial...

  • National Manager Qgft Operations

    4 days ago

    Sydney, Australia Qantas Full time

    **Company Description** About Us Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two...

  • Central Operations Administrator

    1 week ago

    North Sydney, Australia Operations Full time

    **Drive Operational Excellence at the Global Leader in Aesthetics** Laser Clinics Group is looking for a detail-oriented and proactive **Central Operations Administrator (on a 12-month Contract)** to join our Central Operations team. This is a full-time role based at our Head Office, where you’ll play a key role in supporting corporate-owned locations...

  • General Manager

    1 week ago

    Sydney, Australia Dignity Ltd Full time

    About the role General Manager - National Operations What’s in it for you - Competitive salary with eligible NFP/Charity tax free salary packaging - Company Car or Car Allowance - Opportunity for hybrid working arrangements - infield and WFH (must be able to work across Dignity locations in Sydney and Illawarra regions) additional travel from time to...

  • Procurement Manager, Governance and Operations

    6 days ago

    North Sydney, Australia Pacific National Full time

    **Procurement Manager Governance and Operations** - ** Governance and operations focused procurement lead role for essential service**: - **Shape procurement moving forward for large business**: - **Interface with broad stakeholder group across multiple projects and areas**: - ** Sydney or Brisbane based permanent opportunity**: - **High performing and...

  • National Vehicles Operations Manager

    6 days ago

    Sydney, Australia Inchcape Full time

    **Who are we?** **Why should you join us?** - Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year. - Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care...