Volunteer Program Officer

**About Puffing Billy Railway**

Located in the picturesque Dandenong Ranges, _Puffing Billy Railway_, a Victorian State entity, is Australia's premier preserved steam railway. Operating on the original mountain track from Belgrave to Gembrook, this century-old train offers a range of fun-filled experiences for visitors young and old.

A major tourist attraction, _Puffing Billy Railway_ continues to be a popular destination for visitors, thanks to the tireless efforts of a team of dedicated staff and over 300 volunteers.

**About the Opportunity**

We have an exciting opportunity for a **Volunteer Program Officer** to join our People and Culture team **based at Belgrave**. Reporting to the Volunteer Program Lead, this position will provide **support to develop and implement volunteer related policies, procedures, administration tasks and systems** as required to support our volunteering programs and our leaders of volunteers.

This position will actively be involved in supporting all facets of the volunteering lifecycle including recruitment, recognition, and retention strategies aligned to _Puffing Billy Railway_ business needs.

Some of your day-to-day responsibilities will include (but not be limited to):

- Match the skills, experiences, and expectations of volunteers to available positions arranging placements and appropriate induction support
- Develop, implement, and maintain recognition programs that encourage, acknowledge, celebrate, and nurture the commitment of PBR volunteers
- Present at Volunteer Information Evenings and run Volunteer Induction training
- Keeping records and actively responding to volunteer queries both internal and external and follow-up in accordance with appropriate processes
- Support the People and Culture team with administration and back-up support when and where directed.

**About You**

This is a terrific opportunity for a **friendly, people-person** who islooking to skip the daily city commute and work closer to home in the beautiful Dandenong Ranges

This busy role that will require you to work across multiple things at any given time, so **strong time management skills** and a flexible approach to your work will be key to your success.

The ideal applicant will have:

- Experience working with a volunteer workforce
- Qualifications in administration, volunteer/people management, community or social services looked upon favourably
- Sound administration and digital skills, including using data bases and the Microsoft Office suite (Better Impact experience desirable)

You will be a person who is an **enthusiastic and passionate advocate** for the importance of volunteering.

Not one to sit on your laurels, you will always be **seeking feedback and looking for ways to enhance the volunteering experience** to ensure a ‘memorable and meaningful’ experience for the volunteers of _Puffing Billy Railway_.

Puffing Billy Railway _is a child-safe organisation and is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process. Employees are required to sign our Child Safe Policy and Code of Conduct, in addition to undergoing a Rail Safety Medical, participate in a National Criminal History Check and hold an employee status Working with Children Check. Evidence of double vaccination is currently required as per organisational policy._
- Puffing Billy Railway is an Equal Opportunity Employer. People from all backgrounds, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with disabilities who have the relevant experience are encouraged to apply._
- All applicants must have the right to work in Australia._

**Our Values** - Safety, Respect, One Team, Excellence, Integrity, Legacy, Fun

**Salary**: $70,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift

COVID-19 considerations:
Mask wearing indoors

Ability to commute/relocate:

- Belgrave, VIC 3160: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)