Collections Officer

2 weeks ago

Sydney Central Business District, Australia Page Personnel Full time

Hybrid - WFH 2/3 days per week
- Competitive salary package

**About Our Client**:
This forward-thinking financial services provider is reshaping small business capital access. They use advanced technology and customer-centric methods to assess the financial health of SMEs, leading in customer management and product development through data-driven strategies.
- Handling high-volume inbound and outbound calls
- Recovering outstanding debts and managing their own portfolio
- Negotiating debt collection respectfully and building customer rapport
- Adhering to legislative guidelines (ASIC, ACCC, Privacy Act)
- Demonstrating productivity and a willingness to learn
- Identifying reasons for client arrears and negotiating resolutions
- Adhering to internal policies, system processes, and external regulatory requirements
- Generating and investigating leads
- Collaborating within a team to meet KPIs

**The Successful Applicant**:

- 1+ years' experience and demonstrated high performance in an unsecured or secured financial services collections role
- Have a positive attitude, are team oriented, social and fun to work with
- Detailed orientated with strong analytical and intuitive investigative skills
- Objection handling skills
- Proficiency in Microsoft Word, Excel and Microsoft Suite
- Experience in late-stage collections desired
- Experience using Salesforce is desired but not essential as on the job training will be provided

**What's on Offer**:

- Competitive salary package with bonus structure
- Geniune flexibility, with hybrid arrangements
- An open-minded, collaborative workplace, which will both challenge you and celebrate your work.
- A workplace full of bright, interesting, enthusiastic colleagues.
- Fully stocked kitchen with snacks and drinks

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