Customer Business Manager Woolworths, Beauty

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We are looking for a Customer Business Manager Woolworths, Beauty & Wellbeing and Personal Care who will be the key Customer role in the Woolworths customer team and the Beauty & Wellbeing & Personal Care Business Group. Externally facing, the role will manage Woolworths, a pivotal B&W and PC customer through developing strong working relationships with senior contacts at Woolworths, as well as leading the Woolworths B&W and PC team below them internally at Unilever.

The B&W and PC Customer Business Manager is responsible for delivery of the Woolworths P&L for Unilever Personal Care and Beauty & Wellbeing, including turnover, profitability, trade spend and market share delivery, whilst building, negotiating and executing the commercial joint business plan with the Customer.

The role has 2x direct reports managing Personal Care (Deodorants & Skin Cleansing) and Beauty & Wellbeing (Hair & Skin Care).

Role Responsibilities:
- Delivery of Turnover, Customer Profitability and TTS budgets for Personal Care and Beauty & Wellbeing for Woolworths- Develop strong relationships with both internal (e.g. CSP Manager, Shopper Insights Managers, Marketing) & external customers (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts)- Leadership, development and coaching of 2 x WL1 Customer Account Managers- Play a leadership role in driving positive team culture and ways of working- Developing and owning in-store activation events in Woolworths- Developing, landing & ultimately delivering Joint Business Plans in Woolworths- Developing (with CSP team), executing and delivering promotional plan with Woolworths- Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, inputs to S&OP etc.- Discuss, agree and land Gap Filling initiatives (where appropriate)- Lead range and merchandising reviews, working in collaboration with the CSP team for BPC- Work with Customer Director to develop and deliver Local Customer Strategy Plan for Woolworths- Deliver key Category initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc.- Own the short-term volume and spend forecast aligned to S&OP process for BPC categories- Work with Customer Service Team to ensure customer service issues are resolved efficiently

Does this sound like You- 5+ Years in FMCG Account Management.- Experience on either Coles or Woolworths in a CM capacity- Three to four roles in Customer Marketing/Trade Category Management and Account Management / Field Sales- Proven track record in relationship building, advanced negotiation skills, bias for action, good attention to detail, proficient line management experience,- Advanced Ability to “mine” market data including Nielsen, Homescan, Advanced Presenter

What awaits you at Unilever

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.


Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.