Personal Banking Specialist

**Permanent, full-time opportunity available at Westpac’s Torrensville branch**:

- **Senior customer service and sales role**:

- **Get things happening for our customers - and your career**:

- **Bring your best-self to connect with customers from all walks of life**

When you join Westpac Group, you’ll be empowered to make a difference, speak your truth and create a future worth striving for. But best of all, you’ll be joining a whole organisation of people who love working together to help others create their best future. **We have a superb opportunity for a Personal Banking Specialist to join us at our Torrensville branch**

As a **Personal Banking Specialist**with Westpac, you will be at the heart of our mission to help customers make the most of their money. This is a senior sales-based customer service role which will see you engage with customers both in-branch and over the phone - connecting them with the most suitable banking products to fulfil their current and future financial needs. You will drive sales and achieve sales targets through referrals to our specialists in Home Loans and Business Banking, as well as coach customers on our digital banking offering.

**The Hours**

This is a full-time, branch-based role across Monday to Friday.

**What will I need to succeed?**
- Strong **face-to-face customer service and sales**experience, with the ability to drive sales through personal interactions
- **Resilience**, **tenacity**, **empathy**and an ability to **flex**- no two days and no two customers are ever the same
- Proficient in **identifying customer needs**through effective questioning and proactive outreach
- A proven ability to meet and **exceed sales KPIs**with an uncompromising commitment to delivering an **exceptional customer service**:

- Comfortable when working with **numbers**and adept at navigating **multiple systems**

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you’ll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

**Do you need reasonable adjustments during the recruitment process?