Service Officer, Payroll

3 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Service Officer, Payroll**

**Clerk Grade: 3/4, base salary starting at $84,659 - $92,701 plus superannuation**
**Employment Type: Temporary until 31st January 2026, full-time opportunity**
**Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the Paramatta office after this training period**
**This role sits within the GSS Division in the HR Process Operations Payroll team at the Department of Customer Service**

**About the team**:
The HR Process Operations team within in Government Shared Services Business Process Operations is a team that provides payroll services to NSW Government employees. It is a fast paced, high energy team, where no two days are the same. Our payroll offices are energetic individuals who play a key role in supporting our overall payroll operations area.**

**Your day-to-day**:

- Provide high quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.
- Provide quality customer service, internally in the department and externally to customers and stakeholders
- Manage day to day workloads to ensure completion of tasks within agreed timeframes
- Assist seniors and team leaders with complex requests as directed

**To be successful in this role, you will demonstrate**:

- Previous experience working in a large payroll team
- An understanding of Government awards
- A strong attention to detail
- Good communication skills, both written and verbal
- Experience using MS Office products
- Previous experience using SAP and ServiceNow

**To apply**:
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation

**Closing Date: Wednesday, 13th August 2025 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**:
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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