Front Office All-rounder

5 days ago

Mascot, Australia PULLMAN Full time

**Company Description**
At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

**Pullman Sydney Airport** is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces - including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone - every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Are you a master of first impressions? Do you have a passion for hospitality and enthusiasm for working with people?

Pullman Sydney Airport is looking for a **Full-Time Front Office All-Rounder** to join our friendly and dynamic team.
- Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome.
- Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
- Checking guests in and out and maintaining their account using our PMS, Opera.
- Answering guest queries in a positive and effective manner.
- Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities.

**Qualifications**
- Energy, enthusiasm and creativity to bring a personal touch to our guests’ stay.
- Strong communication, time management and interpersonal skills
- A friendly and positive can-do attitude who enjoys working in a team
- Excellent grooming and presentation standards
- Previous experience in a similar role in a hotel is required
- Previous experience with Opera or Opera Cloud preferred
- Full working rights in Australia - sponsorship is not available for this role
- Must be reliable with the ability to work a rotating roster of day, evening and night shifts including weekends and public holidays.

**Additional Information**
At Accor, we believe HOSPITALITY IS A WORK OF HEART

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are Grow & create your path Work with purpose Enjoy and feel valued
If you are willing to learn and are passionate about the hospitality industry, please apply

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

**Benefits Your Way**:

- Endless growth opportunities across the much-loved Accor Brands
- Discounted accommodation & Food and Beverage with Accor worldwide from day one
- Complimentary dry cleaning & car parking
- Annual Service Recognition and Accor Tenure Milestone recognition
- Industry leading Progressive leave policies
- Access to Accor Employee Assistance Program and much more Accor Partner Benefits.

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