Trade & Client Coordinator (Admin)

2 weeks ago

Doncaster, Australia Global 360 Full time

Support, training and guidance from experienced managers
- A positive and rewarding team culture - stimulating and rewarding opportunities
- Respected and established company: Johns Lyng Group

**The Company**:
Start your career by joining the Johns Lyng Group We are an established, innovative, and fast paced construction company with a reputation for service and excellence. An exciting full-time opportunity is now available for a highly motivated and proactive individual to join our close-knit customer service team based in Wetherill Park, NSW.

**What’s on Offer**
- The opportunity to join an organisation with an exciting future
- A respected growing organisation
- Assist local communities
- A positive and rewarding team culture
- **Support, training, and guidance from experienced manager**:

- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- Supportive, social, and collaborative team
- **Phone and Laptop provided**:

- **Annual salary reviews**

**Key Duties & Responsibilities**:

- Receive and handle calls from our high end clients
- Create a memorable experience for our clients and their customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and Client portal’s at any one time
- Complete submission of client reports and quotations
- Issue residential and commercial building contracts to customers, including processing and review of returned signed contracts

**Key Selection Criteria**:

- Strong customer experience background
- Prior experience in an office based role
- Trade coordinating or construction experience
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential

**_We are a company of integrity and diversity._**
- Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process._

**_Good Luck_

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