Member Care Clerk

3 days ago

Homebush, Australia Costco AU Full time

**Position Summary**

At Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members.

We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members’ Costco experience one they’ll remember.

**Job Duties**
- De-escalating situations and offering support to members
- Guiding members through navigating our website
- Navigating systems including AS400, SAP Hybris and Zendesk
- Liaising with other departments to obtain the best resolution for our members
- Gathering information for cancellations, refunds and damaged orders

**Benefits**
- Fantastic team environment
- Competitive pay
- Free nearby parking and close proximity to a train station
- Free access to our Employee Assistance Program
- Great company benefits

**_ Ability to operate vehicles, equipment or machinery_**
- Computer, printer, calculator, phone

**Non-Essential Functions**
- Assists in other areas of the department as necessary

**Education/Training**

Higher School Certificate or higher

**Knowledge/Skills**
- Google Suite (Docs, Sheets, Slides), AS400, excellent organisational skills
- Attention to detail
- Written and verbal communication skills
- Accuracy while meeting deadlines
- Team building and personnel development skills
- Experience with SAP Hybris e-commerce platform (preferred, but not required)
- Ability to work with mínimal supervision
- Positive customer service skills
- Flexible and able to multi-task and adapt quickly to changing priorities while working independently

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