Retail Store Manager

At Krispy Kreme, we don’t just make doughnuts - we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

**About the Role**

As a Retail Store Manager, you’ll take full accountability for your store’s performance, standards, and customer experience. You’ll lead from the front by motivating and developing your team, managing budgets and operations, and ensuring your store consistently delivers on safety, quality, and service. This role is about being both a people leader and a business driver.

**What are you responsible for?**

- Managing the day-to-day operations of the store in line with Krispy Kreme standards and policies
- Leading, coaching, and developing Assistant Managers, Team Leaders, and Team Members to achieve high performance
- Ensuring all budgets, labour costs, rosters, and KPIs are managed within targets
- Delivering sales targets while maintaining product quality and customer service standards
- Ensuring compliance with WHS (Workers Health and Safety), Food Safety, HACCP (Hazard Analysis and Critical Control Points), and hygiene standards at all times
- Overseeing cash handling, security, and banking procedures in line with company policies
- Using MICROS to effectively monitor and manage inventory levels, ensuring stock accuracy, minimising waste, and supporting smooth day-to-day operations
- Responding to customer feedback and resolving issues promptly and professionally
- Recruiting, training, and retaining staff to meet current and future store needs
- Supporting succession planning by ensuring all team members have development opportunities
- Maintaining store presentation, cleanliness, and visual merchandising standards
- Coordinating maintenance and equipment issues with the Area Manager to ensure timely resolution
- Providing regular and ad-hoc reports to the Area Manager on performance, operations, and compliance
- Contributing feedback and recommendations to improve Krispy Kreme systems and processes

**What’s in it for you?**

- Working for a globally recognised brand that is fun, fast-paced, and offers growth & development opportunities
- Industry-competitive pay rates, a positive culture, and a diverse and inclusive workplace
- Leadership and business management training, plus hands-on experience in people management, rostering, and store operations

We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you:

- Strong leadership skills with experience managing people in retail or hospitality
- A practical understanding of budgeting, rostering, labour, and operations management
- Resilience and the ability to motivate and coach others
- A positive, self-motivated attitude with strong problem-solving skills
- A commitment to fostering an inclusive and culturally diverse workplace
- High level of integrity and dedication to ethical business practices
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

**Qualifications & Education**

- Certificate IV in Business or equivalent experience
- Minimum 5 years’ experience in the retail or hospitality industries
- Minimum 2 years’ experience as a retail or hospitality Supervisor or Team Leader

**Every day at Krispy Kreme is filled with little moments that have big possibilities