Sales & Retention Advisors - Customer Contact

At GMHBA, we believe that every day is an opportunity to empower and support communities in choosing the life they want to live, and the life they don't. We began almost a century ago to provide healthcare to Geelong's workers and has since grown to become one of Australia's largest regionally based health insurers.

**About your role with us**

Our members come first. And you’ll be a part of that.

**About you**

You’ll have:

- Sales experience in fast-paced roles with a drive and commitment to achieve and exceed targets. You might also have experience in a contact centre environment either inbound/outbound (which would be helpful, but not necessary.)
- A talent for explaining complex information in a simple way to our members. Because of the business we’re in, you’ll be referring to policies, premiums, procedures and regulations on pretty much every call.
- The smarts to get the details right, and the intuitive and innovative talent to find the right answer for our customers.
- Excellent self-motivation: strong time management and capable of working both independently and as part of your core team
- Intermediate to advanced level in Microsoft Office, particularly Excel
- Resilience and confidence. You set a path and a clear example for others to follow

**You’ll get access to a range of great team member benefits**
- As much fruit as you can handle from a weekly delivery, plus daily free tea/coffee
- In-house table tennis competitions
- Discounted health insurance
- AIA Vitality, our award-winning health and wellbeing program
- Healthier Together +Us, our in-house online health portal
- We celebrate our successes through regular social events, reward and recognition programs and a calendar of community connected events
- An RDO once a month for our full timers
- A paid day of community volunteering each year
- Ongoing learning, development and opportunities to continually develop and advance your career
- Flexible work options for our team members - because we know it’s important to keep a healthy balanced lifestyle. If you’re shortlisted, we’ll get the opportunity to discuss what that means for you.
- Plus, you’ll be part of a great team of private health insurance experts who are genuinely passionate about putting our members first.

As a community-focused not-for-profit, we prioritise exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

**The information you need to know**
- Full time or part time positions available, permanent or for 12 months starting Monday 21 August
- Work on a roster across our contact centers’ opening hours 8:00 to 6:00 Monday to Friday
- You’ll start with three weeks full time paid training, to get you ready to connect with our members
- The salary for this position is $63,650 per annum ($32.211 per hour) + super.

Are you ready to rediscover remarkable and make a positive impact on people's lives?

**Interested? Then, let’s get started.**
Download the position description

**Healthier Together When Vaccinated**
GMHBA has made COVID vaccinations mandatory for all employees in order to protect staff, patients and members becoming infected with or transmitting COVID-19. This decision reflects our ongoing commitment as a health company to protect the health of our community. You will be required to provide proof of double dose vaccination (or three doses for a health practice related role), or a medical exemption as a condition of employment.