IT Helpdesk Officer

Excellent salary package
- Busy and varied role
- Great company culture with exceptional people

**About CV**
Offering an integrated range of trade services, the CV Services Group has been creating a legacy our team are proud of since the early 1980s. Our four businesses deliver a tailored offer across the electrical, plumbing, building and signage sectors to our loyal client base.

With a passion for going the extra mile for our customers we like to think that we are a little bit different. Our culture, made possible by our exceptional CV people, is something that we’re proud of. A friendly atmosphere, a commitment to keeping you informed, a great working environment and regular team events, are just a few of the things you can expect while working at CV

With over 700 dedicated team members across six locations, CV prides itself on having the best people in the game, backed by an unwavering commitment to support our staff to be the best they can be.

**About the Opportunity**

Reporting to the IT Helpdesk Team Leader, the Helpdesk Officer will be responsible for providing end user support, hardware deployment, logging of service requests, escalations and resolutions.

Flexible working arrangements can be available for students currently studying.

Responsibilities for this role include, but are not limited to:

- Level 1 (or Level 1-2 depending on experience) support services for Windows OS/desktop/laptop/IOS clients and other IT systems.
- Support hardware & OS deployment (laptops, monitors, phones etc)
- User onboarding, change requests and offboarding support
- Manage system access including logins and passwords for users
- Create end user documentation
- Ensure all IT requests are correctly logged, categorised and activities recorded

**About You**
- Excellent problem-solving skills
- Excellent communication and time management skills
- A strong service ethic
- Ability to work as part of a small team

The following skills are an advantage:

- Experience in a similar IT support role
- Knowledge of provisioning users in Microsoft's Active Directory/Exchange/Office 365.
- Active Directory and Group Policy management
- Experience building and deploying hardware
- Experience with ticketing systems

**What CV Can Offer You**
- Secure working environment
- Free coffee and breakfast provided daily
- Free onsite parking
- Free onsite gym
- Extensive learning and development opportunities

CV prides itself on its people
- **cultural fit is vital**. We are looking for someone who is a self-starter, leads by example, has a can do attitude, is an excellent communicator and works well in a team environment.

**Don’t miss out on this great opportunity**:

- take the next step in your career and click ‘Apply’ today

If you would like to know more about our business, please visit our website: