Customer Care Consultant

6 days ago

Newcastle, Australia Blackwoods Full time

**Join Our Team as a Customer Care Consultant**

We are thrilled to announce an exciting opportunity for a passionate Customer Care Consultant to join our growing team in** Newcastle, NSW**

In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilize your problem-solving abilities to achieve swift and effective outcomes.

**Your day to day tasks**:

- Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes.
- Analyze customer sales history to identify service needs and explore upsell opportunities.
- Inform customers about new products and services when applicable.

**What you will bring to the team**:

- Experience in a high-volume call center environment (preferred but not essential).
- A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve results.
- Exceptional customer service skills and the ability to work independently within a small team.
- Proficiency in Microsoft and/or cloud-based CRM programs.
- Excellent verbal and written communication skills.

**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

- Team member discount card for Kmart, Bunnings, Target & Officeworks
- A secure career with a proudly Australian company
- Continuous career development to gain new skills and knowledge
- Attractive permanent salary and incentives
- A successful Refer-A-Friend program, earning up to $2,000 for each referral
- Additional Wesfarmers discounts from over 300 corporate partners

**NEXT STEPS**

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