Customer Care Representative

1 week ago

Hobart, Australia MyState Limited Full time

Do you have a passion for creating an exceptional customer service experience?
- Are you self-motivated, and a natural communicator?
- Are you looking to develop your career and love helping people?
- Do you want to work within a well-established, Tasmanian-based company?

If so, then we want you

Development and Training

During the first few weeks in the role, you will complete a training program that will equip you with the knowledge and skills you need to succeed in your new role. This involves face-to-face training and opportunities to learn from some of our most experienced team members. We also provide regular one on one coaching with your Team Leader and monthly Team Meetings.

The Role

As a Customer Care Representative in our Contact Centre, you will be taking inbound calls from customers and assisting them with their transactions and enquiries, while providing exceptional customer service to all new and existing customers. You will proactively identify customer needs and support our customers with all aspects of their banking experience.

As part of your career development at MyState, you may also have the opportunity to support our customers through our digital channels.

You will work on a rotational roster between 8am-6pm Monday to Friday. We also have optional overtime shifts available on Saturdays from 9am-1pm. This role is based in our office in Hobart CBD.

We currently have full time (38 hours per week) and Part Time (minimum 20 hours) positions available. We will confirm your preference with you during the interview stage if successful.

About You
- You are passionate about helping people, naturally empathetic and demonstrate our values
- You demonstrate resilience and able to manage a high-paced work environment
- Have customer service experience - previous experience in Banking not essential, but would be advantageous
- You are a team player and excited to contribute to a positive team culture
- Demonstrate excellent communication skills, both verbal and written
- Demonstrate an ability to navigate multiple systems and learn new information

About Us

Oh hi We’re MyState. You might know us as Tasmania’s local bank, but our group also includes TPT Wealth. Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing really quickly, both in and outside of Tassie. It’s a really exciting time to join our team.

We’re determined to do things in way they’ve never been done before, and make a real difference in the lives of our customers. We know we’re better when we’re in this together and only win when our people, customers and community win too.

Our strategy is bold and brave, and we’re growing really quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we’re looking for?

We’re small enough to care (and really mean it), but big enough to make an impact.

The human way to bank, and the human place to work.

  • Customer Care Representative

    1 week ago

    Hobart, Australia MyState Limited Full time

    Supportive Team Environment: Friendly competitions, events, and teamwork culture - Career Growth: We provide tools and opportunities to build a lasting career - Learning: Access LinkedIn Learning to grow knowledge in areas that interest you Kickstart Your Finance Career with MyState **About Us**: Welcome to MyState! You might know us as Tasmania’s local...

  • Customer Care Representative

    13 hours ago

    Hobart, Tasmania, Australia MyState Limited Full time $50,000 - $70,000 per year

    MyState Group is growing, and so is our Customer Care Team. Following our merger with Auswide Bank, we're now a larger, more diverse regional banking group with a national footprint and a strong local heart. With brands including MyState Bank, Auswide Bank, SelfCo, and TPT Wealth, we're focused on delivering exceptional service and meaningful experiences to...

  • Customer Care Representative

    4 days ago

    Hobart, Australia MyState Limited Full time

    Do you have a passion for creating an exceptional customer service experience? - Are you self-motivated, and a natural communicator? - Are you looking to develop your career and love helping people? - Do you want to work within a well-established, Tasmanian-based company? If so, then we want you! Development and Training During the first few weeks in the...

  • Trip Customer Care

    8 hours ago

    Hobart, Tasmania, Australia Remotetravelcareers Full time $40,000 - $60,000 per year

    We are seeking a remote Trip Customer Care representative to provide friendly and reliable service to clients planning their trips. You'll assist with reservations, answer questions, and make sure travel runs smoothly.Responsibilities:Assist customers with booking flights, hotels, and transportation.Provide clear and friendly support through phone, email, or...

  • Customer Service Representative

    4 days ago

    Hobart, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Sales Representative

    3 days ago

    Hobart, Australia GSK Full time

    **Sales Representative - Hobart** Competitive Salary + Car Allowance + Generous Sales Bonus - Join GSK during an exciting time of growth, with a leading product portfolio - Development and progression at a global scale, with international opportunities - Enjoy and extra five days annual leave! Build your career with GSK Australia - Bronte Midgley’s...

  • Customer Service Representative

    3 days ago

    Hobart, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - Hobart - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 22 hours per week based in Hobart**: - **Monday to Friday: 12.00pm - 4.00pm, Wednesday: 9.30am - 4.00pm** **See yourself in our team** The Retail Bank is the...

  • Facilities Representative

    1 week ago

    Hobart, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: V14215M **Work type**: Ongoing Part Time **Location**: Hobart **Categories**: Employee Services The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by...

  • Membership Services Representative

    3 days ago

    Hobart, Australia Zap Fitness Full time

    **Zap Fitness 24-7 is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about...

  • Sales Representative

    2 weeks ago

    Hobart, Australia Wurth Australia Full time

    **Hobart** We are an international, family company looking to grow. The confidence in our products and the love for our customers is what makes us a global leader generating over 20 billion euro in 2023, we are the largest employer of direct selling staff globally. With 465 sales staff servicing over 56,000 customers all around Australia, we are proud to...