Store Managers

Zarraffa's Coffee is not just any coffee shop - we are a family-run business with a passion for providing exceptional coffee and customer service to our valued customers. With seven locations throughout the region and over 20 years of experience, we have built a reputation for excellence and have become a go-to destination for coffee lovers and employees.

What sets us apart from other QSR employers is our commitment to our staff. We believe in fostering a welcoming and inclusive work environment, where our team members feel valued, supported, and motivated to deliver the highest level of service. As a result, many of our staff members have been with us for over 15 years, and all our managers have been with us for more than 5 years. This creates a family-like culture within our coffee shops.

As a Store Manager at Zarraffa's Coffee, you will have the opportunity to be part of this family and contribute to our mission of providing exceptional coffee and customer service. You will work alongside a dedicated and passionate team who share your values and are committed to upholding our standards.

So, if you're looking for an employer that values its staff and customers like family, Zarraffa's Coffee is the place for you. We are growing quickly with new stores on the way. This means opportunities for amazing people to expand their knowledge, grow their leadership skills, and be well treated while having some fun along the way.

Zarraffa's Coffee is recognised as a preferred employer because our focus on training employees and providing them with the necessary tools to effectively carry out their roles. It is fast-paced, dynamic and customer-facing, and we love it. We hire for cultural fit, and would love to have a chat with you if you feel the list below applies to you:
**To be successful in these positions you should possess the following attributes**:

- Minimum 2 years current or previous management experience is required with references
- Proven excellence in leadership in or outside the workplace
- Demonstrated people skills
- Dynamic, results driven and enjoy achieving targets.
- Can show your prior self-motivated and ability to self-start
- Confident and well spoken
- Thrive on working in a fast paced, team environment
- Honesty and Integrity
- Strong work ethic

Responsibilities include:

- Taking "ownership" of the store 
- Responsible for staff rostering, training, and development
- Exceeding expectations in Customer Service
- Ensuring profitability of the business
- Showing a commitment to the brand, liaising with customers and suppliers
- Demonstrate an ethical purpose and compassion in the role
- Striving to create an individually perfect cup of coffee, every time
- Managing employee performance
- Ensuring effective communication with staff, customers and stakeholders
- Motivating staff to be the best of their ability whilst creating a great work life balance
- WH&S and Food Safety Compliance
- Product ordering and stock control
- A passion for the Zarraffa's Coffee brand

The positions are full time 38 hours per week. Seven-day flexibility is required including weekends. 

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Sunshine Coast QLD: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Management: 2 years (required)
- Barista: 1 year (required)

Licence/Certification:

- CPR Certification (preferred)
- First Aid Certification (preferred)

Work Authorisation:

- Australia (required)