IT Technical Specialist

2 weeks ago

Brisbane, Australia Education Full time

**About the Department**:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
**About the Role**:Key Responsibilities**:

- Testing and quality assurance: Develop and execute test plans for SharePoint-related changes, ICT projects, and concurrent work packages, including system, integration, load, and performance testing; prepare documentation such as test cases, traceability matrices, summary reports, and defect registers.
- Testing methodology implementation: Collaborate with management to establish and implement in-house testing methodologies and actively contribute to continuous improvement initiatives.
- Change management: Prepare, create and manage change release requests and processes, as well as actioning change tasks to resolution.
- System management: Support the maintenance and decommissioning of websites, farms, servers, and network configurations within WDP.
- Assist the management team with delivering future web hosting platforms.
- Documentation: Prepare and maintain key test documentation (e.g., test plans, weekly status reports), manage test estimates.
- Collaboration: Work closely with designers, developers, web accessibility experts, and both technical and non-technical teams to develop web solutions that align with mandatory standards and guidelines; escalate risks and issues as necessary.

**About You**:

- Experience administering SharePoint on-premises and SharePoint Online.
- Experience with ServiceNow, including creating, managing and submitting changes, universal requests and incidents related to SharePoint farms and websites.
- Experience with team job request queue management.
- Experience in the utilisation of dashboard reporting platforms, e.g. Google Analytics, Dynatrace, PowerBI, Splunk.
- Undertake specific or ad hoc tasks as assigned by management.
- Stay updated on new technologies, tools, and methodologies to enhance testing practices and digital production quality.
- Actively foster a culture of innovation, continuous improvement, and performance management within the team.

Please view the Role Description for a full list of responsibilities.
**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
- Attach a 2-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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