Store Manager

24 hours ago

Melbourne, Australia Cupcake Central Full time

**About Us**:
Cupcake Central is Australia’s leading cupcake bakery, famous for creating **unforgettable experiences**—not just desserts. Our brand thrives on creativity, energy, and pushing boundaries. We’re looking for a dynamic **Store Manager** to lead our **Melbourne CBD and Highpoint** stores, drive sales, and deliver exceptional customer experiences in a fast-paced, exciting environment.

**What We Offer**:

- A **vibrant, unique workplace** where creativity and passion are celebrated.
- **Phone and fuel allowance** included.
- Opportunities for **growth and leadership development** in a thriving business.
- A **challenging yet rewarding** role with a focus on sales, operations, and team leadership.

**Key Responsibilities**:

- Oversee daily operations across **both Melbourne CBD and Highpoint locations**, ensuring top-tier customer service and brand consistency.
- Recruit, train, roster, and lead a high-performing **Front of House (FOH) team**.
- Maintain store presentation, **OH&S compliance**, and premium product quality.
- **Drive sales**, implement marketing strategies, and boost customer loyalty.
- Manage budgets, optimize profitability, and suggest process improvements.
- Utilize digital tools (POS systems, iPads) for **online orders, scheduling, and reporting**.
- Work with the marketing team on **local promotions and campaigns**.

**Who You Are**:

- A **motivated leader** with a passion for hospitality and customer experience.
- Highly **organized, detail-oriented**, and thrives in a fast-paced setting.
- Experienced in **café, bakery, or retail management** (minimum 2 years preferred).
- **Barista/coffee experience is essential.**:

- Tech-savvy (comfortable with **online orders, basic marketing tools, and reporting**).
- **Valid driver’s license** (travel between CBD & Highpoint may be required).

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Work Location: In person

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