Store Consultant

2 weeks ago

Hornsby, Australia National Storage Full time

**Multi-Facet Role with Customer Service, Administration and Operational Tasks**

**Permanent Full Time Role work Monday - Friday**

**Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry.**

**About Us**:
Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Store Consultant** role now on offer at our **Hornsby **centre**.**

**The Role**:
Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations.
- A Day-to-Day Life of a Storage Consultant Consists Of: _
- Working in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
- Assist in ensuring the Centre achieves its budgeted KPI goals.
- Conduct centre tours and walk throughs which showcase our facilities.
- Establish a focus on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
- Maximize sales conversion opportunities via various ports of communication.
- Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
- Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
- Action general administration duties such as customer contracts, inventory, and insurance claims

**What you will bring**:

- Strong communication skills to build relationships with customers and stakeholders
- Ability to work autonomously and alone a few days a week
- Flexibility to work Saturdays as required
- You have a motivated, proactive and positive attitude
- Customer service experience in a sales environment (desirable)
- Ability to work well in a team and autonomously
- Willingness to learn and grow with the business
- Driver’s license and car (preferred)
- Have strong administration skills
- Impeccable Attention to detail
- Driven by results & an eagerness to take ownership over your work.

**What we will provide**:

- Permanent role within a successful and expanding business which employs great people
- Structured four-week training and induction program to ensure your success
- Access a range of National Storage Perks such as:

- Generous parental leave policy
- Employee Assistance Program
- Health reimbursements ranging from gym memberships to health

insurance
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities
- Work with an innovative commercial business that values teamwork, care & excellence

**Start Your Journey - APPLY NOW

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