Itsm Operational Specialist

1 week ago

Brisbane, Australia Queensland Health Full time

**The role**:
Reporting to the Manager, Service Transition and Operations you will provide expert ITIL/ITSM advice, process leadership, influence, and support to stakeholders at all levels within eHealth for the successful operation and improvement of the endorsed ITIL/ITSM standards, practices, and toolsets required for the transition and day-to-day operation of ICT services within eHealth Queensland. In particular, you will provide management and custodianship for one or more of the following enterprise wide ITIL/ITSM processes: ICT Incident Management, Problem Management, ICT Change Management, and Release Management.
Is this the opportunity for you?
The ideal applicant will be someone who can demonstrate the following:

- High level of experience in an ITIL/ITSM process leadership role within a complex ICT service environment
- Demonstrated success in designing, implementing, embedding, and reviewing ITIL/ITSM processes
- High level of experience in an IT technical role and familiarity with enterprise technical domains within a large and complex ICT environment
- Demonstrated experience in the day-to-day use of one or more ITIL/ITSM Service Transition and Service Operation processes
- Highly developed interpersonal, negotiation, consultation, oral and written communication skills with a diverse range of stakeholders to influence and achieve tangible improvements in IT service quality.
- Business process modelling skills, particularly relating to ITIL/ITSM processes, business process analysis, software requirements definition, and software testing methodologies would be highly regarded

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading.
- Flexible working arrangements
- Diverse work culture
- Career training and development

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