Retail Director

Silk Laundry was born in 2015 from a desire to explore the intersection of natural fibres, quality construction & conscious living.

Our brand’s purpose; “to create modern luxury for conscious living”.

We are a fast-growing emerging fashion brand with a strong presence in the Australian market. With five current stores and two in the pipeline, we are expanding and have our sights set on international markets.

Our unique brand proposition, a commitment to continually improving our environmental impact and use of our voice for just causes, are all positive contributors to our culture and success.

**About The Role**:
We are seeking a talented Retail Director to join our team and help drive our continued success. As the Retail Director, you will be responsible for overseeing all retail operations for the company, including managing and mentoring store managers, developing and implementing sales and marketing strategies, and monitoring and analysing sales data.

This role will see you lead and inspire the team to achieve their sales goals and KPI’s through developing exceptional customer service and operational standards and curating beautiful experiences for our Silk Laundry customers to enjoy.

**A day in the life of**:

- Curate a culture of engagement, energy, and excitement for the Silk Laundry brand and it's values and strategies.
- Champion exceptional customer experience, through leading by example and developing your team.
- Create store specific focuses and performance strategies to consistently meet your monthly and quarterly objectives.
- Recruit and onboard new Silk Laundry team members, ensuring they are set up for success.
- Developing and overseeing our customer engagement and clienteling strategies.
- Create and deliver engaging training and systems to support the retail team.
- Provide support to all team members through a consistent leadership and performance management style.
- Oversee the implementation of all Visual Merchandising direction.
- Spending time on the sales floor, coaching and creating feedback loops to actively grow the stores and teams.
- Identifying opportunities for improvement with a solution focused mindset.
- Staying up to date on industry trends and competitive landscape to remain at the forefront of the fashion industry.
- Collaborating with cross-functional teams, including digital, design, marketing, wholesale and dispatch, to ensure a cohesive brand and customer experience.
- Developing and managing budgets and financial reports to ensure profitability and cost efficiency.
- Creating and maintaining relationships with key stakeholders, including suppliers and landlords.

**What you need to succeed**:

- 7+ years of experience in retail management, with a proven track record of driving sales growth and profitability.
- Experience managing multiple stores or a region, preferably in a high growth, people-led company.
- Demonstrated multi-site leadership experience in a fast-paced, retail, environment.
- You will be highly organised with a time-oriented approach and will thrive in a fast-paced environment.
- You will have impeccable attention to detail, confident leadership skills and will take pride in producing work to high performance standards.
- Working as part of a team, you will enjoy creative collaboration and will be highly flexible to get the job done.
- Creative with a keen interest in luxury, fashion and the arts.
- Confident in working with internal and external stakeholders to gain approval on deliverables.
- A desire to play an active and hands-on role to inspire and lead your team.
- Proven track record in supporting others to exceed and meet sales targets and retail KPIs.
- A passion for Visual Merchandising and brand standards, with exceptional attention to detail.
- Ability to coach and develop a diverse team, shifting approaches to best suit each individual.
- Excellent analytical and strategic thinking skills, with the ability to interpret and act on sales data and market trends.
- Strong initiative and decision-making skills to actively increase sales, brand awareness and retention when on the shop floor.
- Strong knowledge of clienteling, relationship building, customer engagement and experiential retail execution.

**What's in it for you**:

- A supportive team and brand culture.
- Generous employee discounts, pre-order programs and clothing allowances.
- In house Training and development programs to empower you to be your best self.
- We appreciate our hard-working teams; however, a healthy work life balance is one in which we actively promote with our wellness benefits. This includes an Employee Assistance Program, My Fitness Passport and other perks to support your physical, mental, and social well-being.
- Great opportunity to excel in your career and grow within the company.

**Where to from here**:
If you believe you can contribute to the Silk Laundry team in a positive way, we would love to hear from you.