Desktop Support Officer

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team in Belgrave, VIC to deliver high quality, onsite technical support to our customers.

In this permanent embedded part-time role (3 days per week), you will play a crucial role in delivering high-quality, onsite technical support to our customer located in Belgrave VIC. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.

**Requirements**:
What You'll Do:

- Ensuring the smooth day to day operations of the customers operations.
- Personable with end-users developing a friendly bond with customers.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
- Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.
- Identify and implement process improvements to streamline operations.
- Collaborate with other departments to deliver the best quality solutions.
- Seeking customer feedback on your performance and take an active approach in attempting to continuously
improve these results.
- Identifying problems or requests which don't have an existing process and collaborate with your peers to develop
and implement one.

What You'll Bring:

- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical
issues with their computers and other technology devices - even with your own family's devices.
- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be
willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate,
providing clear explanations of the problem and preventative measures.
- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical
issues.
- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of
stakeholders.
- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate
out-of-the-ordinary circumstances.

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:
- Onsite Parking: Say goodbye to parking woes with convenient onsite parking facilities, ensuring a less stress commute. Alternatively, public transportation is very close.
- Empowering Development Opportunities: Embark on a growth journey with our extensive courses, certifications, and personalised coaching sessions tailored to unleash your full potential.
- Exclusive benefits and discounts to make your money go further
- Tech Discounts: Stay ahead of the curve with access to cutting-edge technology at cost price, ensuring you're always equipped with the latest tools to excel in your role.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._