Advanced On-site Technician

2 weeks ago

Perth, Australia Fujitsu Full time

About the job Advanced On-site Technician

**Advanced On-Site Technician**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

Provide technical support activities as part of service delivery provision and projects deployment including installation, troubleshooting, problem resolution and maintenance.

Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Support of desktop, infrastructure and services across multiple technology streams.
- Respond to and resolve incidents
- Asset refresh relocation deployment and decommission.
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- All customer interactions and activities are logged and maintained in the correct client tool.
- Ensure prompt escalation of any operational issues.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.

**About you**
- Experience troubleshooting and maintaining PCs in a Windows
- Experience with end user technology support, Windows family of Operating Systems, XP, (Windows 7 an advantage)
- Strong customer focused approach in dealing with clients.
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Proven experience in use desktop diagnostic tools.
- Proven experience in the use of an incident management tool.
- Experience in problem management
- Basic knowledge of the ITIL framework.
- Active AGSVA Security Clearance.

**Why Fujitsu?**

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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