Lead Guest Services Attendant

2 days ago

Biggera Waters, Australia NRMA Parks and Resorts Full time

**Company Description**
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
**Job Description** Do you thrive on creating “wow” moments, leading with empathy, and making sure every guest feels like a VIP? If you’re ready to be the captain of guest happiness and the heartbeat of our front office, we want you aboard our Treasure Island crew**

**What You’ll Do**
- Be the first and friendliest face our guests see—greeting everyone by name (where possible) and making every arrival and departure seamless and special.
- Master the art of multi-tasking: from answering phones, managing bookings, and juggling check-ins.
- Wave your magic wand to resolve guest requests and complaints—no request is too big, too small, or too quirky
- Provide clear, friendly communication with your team and other departments, ensuring every shift runs like clockwork.
- Lead by example: help train and support new team members, and keep the good vibes rolling with your empathetic leadership style.

**What you will bring**:

- A customer-first attitude—nothing is too much trouble for you
- Experience in hotels or resorts, especially in front office, reception, or reservations (you know your way around a booking system).
- An empathetic, supportive approach to leading and supporting your team.
- A knack for efficiency, professionalism, and keeping cool when the phones are ringing and the guests are lining up.
- The flexibility to pitch in with new tasks or take on any challenge management throws your way.

**What’s in it for you?**

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

**Know you belong**:
**Ready to lead the way in guest service and sprinkle some magic on every stay?**
- Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes_

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