Practice Manager for Veterinary Emergency Hospital

We are looking for a People-Focused Practice Manager for a Veterinary Emergency Hospital.

Western Australian Veterinary Emergency and Specialty (WAVES) is a veterinary referral hospital dedicated to providing exceptional emergency and specialist veterinary care for family pets. We treat our patients with the same level of compassion and expertise that we would extend to our own loved ones.

WAVES is home to a number of specialty referral services including Emergency and Critical Care, Surgery, Internal Medicine, Dermatology, Anaesthesia and Diagnostic Imaging.

Our team consists of friendly, dedicated, empathetic, compassionate and highly knowledgeable veterinarians, nurses, and support staff who work together in a supportive partnership with the pet's general practitioner to deliver the highest standard of care possible for the pets in Perth.

Are you a compassionate leader with exceptional people skills? We are seeking a highly motivated Practice Manager who shares our passion for animal care and excels at building strong relationships with both our team and clients. In this role, you will oversee the operations of our Emergency and Critical Care Department, ensuring outstanding patient care and client satisfaction.

**Responsibilities**:

- **Staff Leadership**: Foster a positive and supportive work environment, leading a diverse team of veterinarians, veterinary nurses, and support staff.
- **Relationship building**: Cultivate strong relationships with team members, encouraging collaboration, professional growth, and a shared dedication to delivering exceptional care.
- **Wellness Strategies and Engagement Initiatives**: Develop and implement wellness strategies and engagement initiatives to promote happiness, empathy and resilience in the workplace
- **Quality of Care**: Create and implement policies and procedures that prioritise patient well-being and enhance client experiences.
- **Financial Management**: Thoughtfully manage the department's budget, balancing revenue generation and cost control to ensure long-term success.
- **Operational Strategy**: Collaborate with the management team to envision and execute strategic plans for the hospital's growth and advancement.
- **Client Experience**: Provide exceptional customer service by empathetically addressing client inquiries, concerns, and feedback, creating a welcoming and caring atmosphere.
- **Industry Engagement**: Foster partnerships with referring veterinarians and other stakeholders, nurturing a strong network within the veterinary community.

Qualifications:

- Possess qualifications in business management, veterinary management, HR or a related discipline.
- Demonstrate proven leadership experience in a veterinary hospital or similar healthcare setting.
- Exhibit excellent communication and interpersonal skills, with a natural ability to connect and build meaningful relationships with clients, staff, and stakeholders.
- Showcase exceptional organizational and problem-solving abilities, with a strategic mindset that anticipates future needs and plans accordingly.
- Display adeptness at managing a diverse team, providing constructive feedback, and fostering a positive work culture.
- Knowledge of medical terminology, procedures, and best practices is advantageous.
- Familiarity with medical billing and record-keeping systems is also advantageous.
- Exude a genuine passion for animal care and a strong commitment to delivering exceptional service.

**Salary**: $80,000.00 - $140,000.00 per year

**Benefits**:

- Professional development assistance

Application Question(s):

- Do you consider yourself a people person?
- How do you rate your leadership skills on a scale of (low) 1-10 (high)

**Experience**:

- Management: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person