Case Manager

**Case Manager**:
NSW - Parramatta Workers Compensation Full Time
- **Bring your excellent customer service experience**:

- **Flexible working arrangements available - work from home 3 days a week**

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **3,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

**National Self Insurance** is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

NSI currently have a national offering for our employer partners, and have offices in Brisbane, Parramatta, Melbourne, Adelaide and Perth.

We now have an opportunity available to join one of our NSW teams **based out of any EML office across the country**. You will help make a positive impact on someone’s life every day and feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage a caseload of claims, including disability management aspects within the legislation or policy and achieve compliance with the performance measures provided.

This will be a **permanent** position commencing **immediately**, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy
- Undertake ongoing reviews in relation to entitlements and payments
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
- Ensure claims files are accurately and professionally updated on a regular basis.

**ABOUT YOU**
- Demonstrated customer service experience in a fast-paced environment
- High attention to detail
- Insurance experience **OR** Tertiary studies in Business, Commerce or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Rehabilitation Counselling or Exercise Science)
- Excellent computer literacy skills
- Resilience
- The willingness to learn
- A positive and pro-active attitude

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super