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About the Role
The Review Officer will work as part of the Customer Response and Coordination team, that has been established as the single point of co-ordination in Fines and Enforcement services (FES) for escalated customer and partner issues. The team supports FES Executive and the broader division to ensure a consistent and co-ordinated response that will lead to an improved experience for customers and partners.
FES supports the behaviour and work that exemplify our CARE Ways of working - Collaborative, Accountable, Respectful and Engaged - these principles form the foundation of our success.
KEY ACCOUNTABILITIES
- Provide support to Customer CARE Officers to ensure the successful administration of the Fines Reform Act 2014.
- Provide accurate and timely advice and liaise with other Fines Victoria units, enforcement agencies, and other interested parties on infringement and other matters arising within the jurisdiction of Fines Victoria.
- Perform administrative and other functions as required.
- Assist in the development, implementation and monitoring of legislation, policies, practices and procedures, relating to effective operations of Fines Victoria.
- Contribute to Fines Victoria achieving its corporate and business objectives.
About you
How to Apply
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).
**Acceptable evidence includes**:
*
- COVID-19 digital certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)
Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
