Medical Receptionist

**Date**:8 Oct 2024

**Location**: Peninsula Private - Kippa Ring, Queensland, AU, 4021

**Company**:Healius

**Job reference**: #12786

**Brand**:Lumus Imaging

**Location**: Peninsula Private - Kippa Ring

**Work type**: Permanent Full Time and Casual

**About us**

Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

Our Medical Imaging team based in our **Peninsula Private Hospital - Kippa Ring** clinic are on the lookout for one **Permenant Full Time** (38 hours) and one **Casual Medical Receptionist** to join them in providing the best service and care to our patients. You will be joining a dynamic friendly team with the clinic hours running from 7:30am - 5pm Monday to Friday and Saturday 12pm - 4pm (Saturday shift will be allocated on a roational basis)**.** Lumus Imaging provides a wide range of radiology services to patients including X Rays, CT Scan’s and Ultrasounds.

**Position Summary**

The Medical Receptionist is responsible for providing high-quality reception and administrative support within Lumus Imaging. This role ensures smooth and efficient functions, delivering excellent patient care and service. The Medical Receptionist will be the first point of contact for patients, ensuring their experience is positive and welcoming.

**Key Responsibilities**

**Patient Interaction**:

- Greet patients and visitors in a professional and considerate manner.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Assist patients with paperwork and ensure accurate completion of forms.

**Administrative Duties**:

- Manage patient records, ensuring confidentiality and compliance with privacy laws.
- Process billing and payments, including Medicare and private health insurance and DVA claims.
- Coordinate with radiologists, technologists, and other health care professionals to ensure effective workflow.

**Compliance and Safety**:

- Adhere to all relevant Australian health and safety regulations and policies.
- Maintain cleanliness and organization of the reception area.

**Customer Service**:

- Provide information to patients regarding procedures, preparation, and follow-up care.
- Handle patient complaints and concerns with empathy and professionalism.
- Foster a positive and supportive environment for patients and staff.

**Technical Skills**:

- Utilize medical software systems for scheduling, billing, and patient management.
- Operate office equipment, such as computers, printers, and telephones.

**Qualifications and Skills**

**Essential**:

- Previous experience in a customer service and administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to work effectively in a team and independently.
- Ability to manage multiple IT systems while providing face to face and over the phone support
- Understanding of patient confidentiality and privacy regulations.

**Desirable**:

- Experience in a health care, radiology or medical imaging setting.
- Knowledge of Medicare and private health insurance processes

**Key Performance Indicators (KPIs)**
- Patient satisfaction and feedback.
- Accuracy and timeliness of appointment scheduling and patient record management.
- Efficiency in handling billing and insurance claims.
- Adherence to compliance and safety regulations.
- Professionalism and communication skills in patient and staff interactions.

**Benefits and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits including**:

- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport - access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the Healius network
- Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

**Our commitment to diversity and inclusion**

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work.