Enterprise Customer Success Manager I New

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

**What you’ll do at Jamf**:
At Jamf, we empower people to be their best selves and do their best work. As an **Enterprise Customer Success Manager (ECSM)**at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite.

They are responsible for forging deep relationships with the customers’ senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers’ businesses.

**What you can expect to do in this role**:

- Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
- Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
- Partner cross-departmentally to advocate and act as the voice of the customer internally.
- Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
- Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
- Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success.
- Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
- Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes.
- Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf.
- Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives.
- Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
- Drive engagement with customer stakeholders to track and record progress on their goals and value metrics

**What we are looking for**:

- Bachelor’s Degree or higher preferred
- A combination of relevant experience and education may be considered
- Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
- 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (required)
- 1+ years of experience with Apple products in a professional setting (preferred)
- Ability to communicate effectively with both technical and non-technical stakeholders (required)
- Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (preferred)
- Experience working with executive stakeholders (preferred)
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
- Collaborative team mentality with proven ability to execute across cross-functional teams
- Strong attention to detail and ability to speak to value and ROI
- Ability to multi-task and prioritize duties
- Ability to engage with and establish trust and rapport with all levels of customers and employees

**Security and Privacy Requirement**:

- Participation in ongoing security training is mandatory