Product Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments processing platform.

**About the role**:
As a **Product Analyst** at Global Payments, you'll be at the forefront of innovation, working with cutting-edge technology and collaborating closely with business stakeholders to deliver exceptional product experiences.

Working in an agile environment, you will:

- ** Collaborate on feature definition and scope** with cross-functional teams;
- ** Co-lead feature/design workshops** to drive alignment and creativity in solution design;
- ** Drive collaboration on solution proposals** for new features to ensure business and user needs are met;
- ** Write user stories & acceptance criteria** to ensure clear and actionable product development;
- Define **Definition of Done (DOD)** and **Definition of Ready (DOR)** for stories to ensure clarity and quality in execution;
- ** Run team planning & refinement sessions** to help prioritise and organise upcoming work;
- Manage and prioritise the **Team Backlog**, ensuring the most impactful features are delivered;
- Document **internal and external processes**, ensuring stakeholders are aligned on requirements and deliverables;
- Provide **internal and external documentation** for new features, ensuring clarity for all teams involved;
- Continuously **monitor feature performance** to provide feedback for future iterations and enhancements.

**About you**:
You are passionate about understanding customer needs and transforming data into actionable insights. You thrive in a collaborative environment where you can make a significant impact on product development.

In addition, for having a **love for technology** and **curious mindset** you will also bring:

- Minimum of 5 years commercial experience as a Product or Business Analyst;
- Deep industry knowledge of payments, ideally across ecommerce, in-store, or recurring payments;
- Solid understanding of the product lifecycle, agile development methodologies, and experience working with APIs;
- Experience using Business Process Modelling Notation (BPMN) for process flows;
- Excellent communication and collaboration skills, with the ability to translate complex data into actionable insights for non-technical stakeholders;
- Qualification or experience in Information Technology or Business Information Systems;
- Experience in working on complex business processes and system changes, while bringing coherence to diverse stakeholder requirements;
- Experience leading workshops.

**Salary**:
The salary range for this role is $115, 000 - $130, 000 per annum + superannuation.

**Our Benefits**:
**Join a leading global technology brand that offers benefits you’ll actually value, including**:

- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.

**Ready to Apply?**:

- We respectfully ask that no recruiters contact us with regards to this role._

LI-HYBRID