Customer Service Consultant

5 days ago

Oxley, Australia CSR Full time

**Customer Service / Selection**Centre Consultant**

- Permanent Part-Time role
- Training will be provided
- Join a diverse and inclusive team

**At CSR, we're building a better future together.**

**We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,**and life stage.

**About the role**

The **Customer Service / Selection Centre Consultant** is a **part-time** position based in **Oxley, QLD**. Reporting to the **Customer Service Manager**, this position focuses on delivering excellent customer service through guest greeting, retail display management, cash sales, cleaning, delivery confirmations, administrative tasks, colour consulting, and stock taking, both indoors and outdoors.

**In this role you will**:

- Provide excellent service to visitors.
- Keep displays stocked and organized.
- Ensure cleanliness in the centre and yard.
- Pack and transport displays and samples.
- Handle orders and payments in SAP.
- Help customers load bricks and handle inquiries.
- Replenish stock, conduct audits, and stocktakes.
- Assist with quotes/orders and process customer requests.
- Implement initiatives and update staff.
- Contribute new ideas and improvements.
- Take actions to improve team and service.

Your hours of work: Monday to Thursday 7.30am-3.30pm + rostered Saturday.

**What you bring to the role**
- Have enthusiasm with exceptional communication skills.
- Be passionate about customer service with suitable experience to match.
- Computer skills and a willingness to learn.
- Hands on attitude

**What we offer**:
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- **Supportive and collaborative culture** fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**:
**_ Welcome to the Masonry and Insulation Team_

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