Customer Service Officer

6 days ago

Maroochydore, Australia Lendlease Full time

Lendlease is a globally integrated real estate and investment group with core expertise in shaping cities and creating strong and connected communities.

Being bold and innovative characterises our approach and doing what matters defines our intent.

We create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Based at our Sunshine Plaza Shopping Centre in Maroochydore, we are looking for a Customer Service Officer to join the Centre Management Team. This role will be on a Permanent Part Time basis (2-3 days per week).

The Customer Service Officer represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers, including both our shoppers & retailers.

You will be an exceptional communicator who has strong customer service skills. Your duties will encompass a wide variety of ad-hoc administration, sales and marketing activities, as well as being the first point of contact for the majority of our Customers at the Centre Management desk.

In order to be successful in this role, you will have broad knowledge of customer service principles and a positive, ambitious nature. Specific knowledge within retail management, marketing or administration is not essential, but is desirable. You will also demonstrate exceptional communication and stakeholder management skills.

We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

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