Customer Care Representative

3 days ago

Wattle Grove, Australia Operations Support Full time

**Benefits**:

- Opportunity to Join one of Australia’s Leading Packaging, Warehouse & Washroom Distributors
- Monthly bonuses linked to KPIs and profit sharing.
- Great company culture—supportive, energetic, and people-focused.
- Ongoing training, career progression and development opportunities.
- Long term stable employment
- Onsite parking and modern facilities.

**Join a team where customers come first and values drive everything we do**

At TigerPak, our success is built on putting the customer at the heart of every decision and interaction. We’re looking for a Customer Care Specialist who shares our passion for delivering outstanding service and wants to be part of a friendly, reliable, and high-performing team

TigerPak has a fast-paced, fun and vibrant culture with a focus on extreme Customer Service and going the extra mile for our clients. We value and look after every one of our team members.

**About Us**

TigerPak is one of Australia’s leading distributors of packaging materials, warehouse consumables, and safety products. We are proud to be innovative, energetic, and people-focused, with a strong history of delivering exceptional customer service.

As a Customer Service Representative at TigerPak you will play a crucial role in ensuring our clients receive the highest level of service and support, consistently delivering fast, accurate, and on-time solutions to their needs. Whether your handling enquiries, resolving complaints, or processing orders, you will always uphold our ‘Extreme Customer Service’ guarantee.

**About the Role**

**What You’ll Do**:

- Respond to customer enquiries and resolve issues quickly and efficiently through case logging and management.
- Manage returns, credits, and after-sales support
- Track and report on customer feedback through Net-promoter scores
- Collaborate with your team to deliver a consistent, high-quality customer experience
- Live and promote TigerPak’s values in every interaction

**What You’ll Bring**:

- Strong written and verbal communication skills
- A team player attitude
- Professional telephone etiquette
- The ability to stay calm and positive under pressure
- A genuine passion for helping customers

**About You**
- Previous experience in customer service.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Positive attitude and a willingness to learn and grow within the company

**How to Apply**

If you’re ready to join a company that values your growth, supports your ambitions, and is committed to making a difference, click “Apply” now.

Please note: All applicants must be eligible to live and work in Australia. A medical with drug and alcohol testing will form part of our recruitment process. We reserve the right to commence shortlisting immediately. No recruitment agencies, please.

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