Parts Interpreter

23 hours ago

Brisbane, Australia SC Career page Full time

Join Our Team as a Parts Interpreter
Are you organised, tech-savvy, and passionate about delivering exceptional customer service? We're looking for a Parts Interpreter to join our team, where you'll play a key role in ensuring customer and dealer satisfaction.
About the Role
While knowledge of the RV and recreation industry is a plus, it’s not essential. We’re more interested in someone who is highly organised, great with technology, and confident in providing top-notch support.
**Key Responsibilities**:

- Handle parts warranty claims and respond promptly to warranty support inquiries.
- Provide outstanding customer service and ensure satisfaction.
- Work closely with dealers to manage stock levels and lead times effectively.
- Efficiently manage parts orders, distribution, and backorders.
- Implement process improvements and liaise with stakeholders.
- Utilise computer skills for parts management and customer support.

**What You’ll Need**:

- At least five years of experience in the aftersales, service advisor, or parts industry.
- Strong negotiation and communication skills.
- Technical knowledge of campervans, motorhomes, and caravans.
- Proficiency in parts management systems.
- A team-oriented approach with a commitment to delivering excellence.

Why Join Us?
- Opportunities for career growth and development.
- Work in a modern, hygienic, and supportive environment.
- Enjoy complimentary product trials, including Motorhome holidays.
- Receive continuous training and support.
- Be part of a vibrant and encouraging company culture.

**About Us**:
We are thl, the largest commercial RV rental operator worldwide. After merging with Apollo Tourism & Leisure in November 2022, we’ve become a leader in the RV industry, with operations spanning manufacturing, rental, and retail sectors. We value diversity and welcome all talents to join us in revolutionising the RV industry.
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