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Front Office and Housekeeping Manager: Sydney Lakeside Holiday Park

3 weeks ago

North Narrabeen, Australia NRMA Parks and Resorts Full time

**Company Description**
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job - it’s in our nature.

Sydney Lakeside Holiday Park is one of the only beachfront caravan and camping locations in Sydney, located with Narrabeen Lake on one side and North Narrabeen surf beach on the other We pride ourselves on ensuring our guests have the most memorable holiday experience.
**Job Description** What you will do**:
You will ensure the highest possible standards of Guest Service and professionalism in the Front Office and Housekeeping Departments. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine

You will assist in providing managerial oversight and daily coordination to housekeeping and front office duties, task allocation and team rosters. You will ensure effective communication and liaison with other departments and Park Management, to guarantee a smooth operation.

**What you will bring**:

- A reputation for providing excellent customer service, engaging in great conversations with our guests
- Minimum 2 years' experience in leadership - hospitality/tourism industry will be highly regarded
- Good time management and an eye for detail
- Passionate and team-oriented with a "lead from the front" mentality
- Flexible attitude to work hours over a 7 day roster, including weekends and public holidays
- Park Management CRM system experience - not essential but highly regarded (Newbook and/or RMS)
- Previous Housekeeping experience and supervisory oversight to employees preferred - resort or hotel experience will be highly regarded
- A suitable level of fitness with a flexible approach to workloads and a can do attitude

**Know you belong**:
**Are you nodding your head as you read this?** **Ready to roll up your sleeves and really make a difference?