Head of Product and Strategy

**Overview**

Link is on a journey to deliver insight driven products and services, that matter to our clients. Our growth historically has come from mergers and acquisitions, however increasingly there is a real need for us to build capability in understanding unmet needs, ideating to solve those needs, designing good experiences and bringing this to life in products and services that matter.

We’re not looking for a product manager, we’re looking for a product builder, someone who has built new products and new businesses, from first principles, at scale.

**Key Accountabilities and main responsibilities**

Drive Strategy & Planning
- Work with CM Leadership team to drive the strategy and cascade the strategy into the organization
- Research emerging opportunities, new markets new products, potential acquisition targets
- Drive execution of the strategy, bring it to life, make it real, in order to generate growth
- Facilitate strategy formulation with the CM LT globally

Voice of the user
- Work in close partnership with strategic design to ensure that solutions address identified
- Participate and conduct ethnographic research alongside strategic design to understand the problem space
- Represent the voice of the customer in defining the design attributes of a digital or offline product or service, including the features, functionality, and user experience
- Conceive of innovative digital products and businesses through building a deep understanding of the customer, market and disruptive forces at work

Product Build from Post-it note to Incubation to Live Product
- Teaming with designers, developers and solution architects to create the information architecture and prototype the concept
- Consider all aspects of product commercialization - from feature prioritization, market segmentation, pilot customer identification, pricing, information security to defining and building the right operating model/infrastructure
- Develop and manage the product road map, working with the business and teams to prioritise feature releases. Be able to communicate rationale for MVP, MMP and Future state feature stacks and the corresponding value those features deliver.
- Implement A/B testing methods to optimize product features over time using real data
- Regularly engage with clients and users to get continuous feedback as an input to future design and roadmap prioritisation
- Be able to speak to clients in a pre-sales capacity, identify hot buttons, identify common pain points and articulate succinctly how the solution can effective add value to their business
- Responsible for product and market-fit pivots when course correction is required

Product Development for scale, security and sustainability
- Take a holistic approach to product development to ensure that operational support process are in place, documentation is available, marketing collateral is developed, FAQs are developed, sales assets and training tools are
- Lead the global view on product reach. Identify and prioritise international markets for expansion, and develop localization requirements to ensure geographic fit
- Stay ahead of compliance trends and regulatory changes that have an impact on the product or business model

**Experience & Personal Attributes**
- Bachelors Degree form an accredited educational institution, MBA or other advance degree preferred
- 5+ years of experience in a product management function at a start-up or innovative corporation
- 2+ years of experience at a top-tier management consulting firm, investment bank, or leadership program at a Fortune 500 company
- Passion for digital products and services with an entrepreneurial spirit to help us shape new products and new business ventures
- Adept at lean and agile approach to product development and delivery as well as classical waterfall methodologies
- Strong track record of driving results within a complex organization
- Self-motivated, takes initiative, possesses creative problem-solving skills and willingness to offer suggestions for improvement; builds relationships to leverage resources
- Demonstrated diligence, attention to detail and technical intuition

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. W