Head Office

Universal Store currently has 70+ stores across Australia with a plan to expand. Great opportunity to join a growing organisation with serious career potential.

**What we're looking for**:
An experienced Visual Merchandiser keen to join a growing business and create their dream role. We need someone who can partner with Store Managers and Area Managers to help inspire their teams to love where they work and create happy, satisfied customers.

You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day."

**Essentials**:

- Fashion retail know-how with hands-on experience from the stock room to the shop floor. We want someone who gets retail not just the visual merchandising piece.
- A solid team building track record. We're looking for an experienced VM and retailer, who is comfortable working with a large and diverse team.
- Warmth and enthusiasm.
- Understanding of people and knows how to get the best out of people.
- The proven ability to meet and exceed expectations.
- Willingness to go above and beyond when needed.
- A true service ethic that defines every decision you make.
- Flexibility and positive reaction to change.

The right person must have the ability to communicate with the team, as well as train, coach, give and hear honest feedback.

**A typical day**:
**You will travel to stores in conjunction with the plan the Area Manager has for the day/week/month/quarter.**

As the VM for our current and future stores in this Eastern Australia district, you'll lead our store teams to both maintain and achieve a solid capability for VM in your absence. Your approach must be success driven and balanced. You'll be a role model for excellence and be a credible resource for any questions (big and small). Provide quality feedback (praise and developmental) to a variety of leaders. As part of the leadership team in the district, you are excited to work with our brands and understand that your success rests with the reaction of our customers. You'll work to help teams achieve targets, create a welcoming atmosphere, demonstrate efficiency and ensure outstanding looking stores is a daily deliverable.

You would be available for new store openings and possible interstate travel. Your typical week would be Monday - Friday however during peak trade, new store openings and special projects such as launches you may be required to work the odd night or weekend.

**Key Responsibilities**:

- Ensure the highest level of customer care, in line with Universal Store specific service expectations. Yes, we all serve.
- Keep an eye out for talent and communicate with your Store Manager to help develop talented individuals (create future leaders).
- Be mindful of payroll budgets, finish your work and leave a tidy store behind.
- Follow directives as well as improve VM systems to keep the store visuals moving forward.
- Model our highest expectations in our behavioural dictionary and provide praise and development when required.

**What's Unique About Us?**
- Your success is important to us.
- We genuinely care about your career and offer technical and leadership training.
- We provide opportunities to grow and challenge yourself.
- We provide feedback to help you achieve your goals.
- You'll have a voice and the ability to influence the entire business.
- Favourable roster with generous staff discounts.
- Strong company culture.
- Honest and transparent leadership.

**Sound like a good fit?