Service Associate
2 weeks ago
Melbourne based role
- Permanent position
- Opportunity to join Westpac Institutional Bank’s (WIB)
As a Service Associate, you will provide service support to Platinum, Growth, and value clients across the customer lifecycle within Westpac Institutional Bank.
You will be responsible for service delivery and support for assigned industry portfolio, ensuring oversight of all services and enquiries being resolved on behalf of that customer within Global Transaction Services (GTS), WIB or operations teams.
You will support clients and respond to all enquiries within defined service standards, resolving matters competently, ethically, and commercially.
Contribute to and support the delivery of continuous process improvement by identifying better and simpler ways of working.
Key Accountabilities:
- Ensure all business-related risks are identified, logged, and managed in accordance with Westpac Group policy.
- Accountable to the business and assigned clients for service and support provided and have a strong understanding of client core products and their associated procedures and processes.
- Ensure compliance with all legislative, regulatory, and corporate policy requirements and standards, including ongoing maintenance of administrative requirements, skills, and knowledge.
- Support client revenue growth and deposit growth by providing outstanding service.
**What’s in it for me?**
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to create better futures together. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
**What do I need?**
To be successful in this role you will have proven ability managing institutional clients and have a deep knowledge of their servicing needs in one or more of the following: lending, financial markets, or transactional products.
You will have supported key clients in portfolio and industry sectors to ensure superior service is provided and be proactive in anticipating customer needs based on prior knowledge of client solutions.
You understand WIB stakeholders, knowledge of institutional customers, knowledge of industry segments, product needs and core solutions as well as the associated systems, procedures, and processes to support them.
Ideally, you will be familiar with GTS and other transactional banking products and have an understanding of operational risk, Juno management and customer complaints processes.
**What’s it like to work there?**
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I Apply?**
**Do you need reasonable adjustments during the recruitment process?**
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
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