Banquets Service Manager

**Additional Information** Full Time role

**Job Number** 24109296

**Job Category** Event Management

**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Begin Your Journey With Us**

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

**About the company**:
The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city centre location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events. More than 2,300 square metres of versatile event space; all equipped with cutting-edge technology, including Grand Ballroom.

**About the role**:
The** Banquets Service Manager** supports Banquets Operations Manager on Full Time basis and leads the overall Food & Beverage service operation of the hotel providing strong direction and motivation to the team. The Banquets Service Manager is the “face of The Westin Perth”, dedicated to providing the very best of Westin vibe and feel in every guest interaction. Service standards come naturally to this person, and they are able to make standard interactions, special and memorable for the guests, every day, every time. This role person has an exposure, influence and accountability for the cost structure, productivity, quality standards, Westin culture, guest experience and talent engagement department. This is an excellent opportunity to take the next step in your career and learn further from our leaders.

**Your Duties will be**:

- Assists Banquets Operations Manager, manages all event service, banquet and event technology operations and staff on a daily basis.
- Ensuring the highest level of service throughout the event phase.
- Maximising revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs.
- Achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.
- Meeting with clients to discuss their needs and outlining package options to meet these needs.
- Arranging and coordinating services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport, and social events, for participants.
- Negotiating the type and costs of services to be provided within budget.
- Promoting conferences, conventions, and trade shows to potential customers
- Responding to inquiries concerning services provided and costs for room and equipment hire catering and related services.
- Organising registration of participants
- Overseeing work by contractors and reporting on variations to work orders.
- Coaching and training of the team.

**Skills & Experience**:
Your skills and experience will include:

- Excellent knowledge of Food & Beverage operations and high-end service levels.
- Have good English communication skills both in written and spoken.
- Strong interpersonal, communication, organisational and problem-solving skills.
- Competent with OPERA, MICROS Software or similar highly regarded.
- Hold an approved manager certificate, current WA RSA and first aid certificate - desirable.
- Organized with strong planning, good communication and interpersonal skills.
- Ability to work under pressure with a ‘Can Do’ attitude and a high level of energy.

**Your Benefits**:
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
- Flexible work options
- Hotel perks like accommodation and food & beverage discounts
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to EAP services
- Salary package based on experience: $70,000 - $80,000

Essentiall