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Crystal Club

2 weeks ago

Perth, Australia Crown Perth Full time

Crystal Club and Villa Coordinator

At Crown Perth, memorable experiences are in the detail. As the Crystal Club and Villa Coordinator, you will ensure prompt, efficient and professional service aligned with Forbes 5-Star standards. You will be responsible for managing guest relations and ensuring an unforgettable experience for guests wanting ultimate luxury.

From pre-arrival to post-departure, you will liaise with relevant outlets and stakeholders to provide a personalised service to Crystal and Villa guests. In this role, you will focus on the back of house Villa departmental operations whilst coordinating and allowing the Butler/Villa Housekeeping teams to focus on front of house tailored service.

This full-time role is offered on a permanent basis. With standard working days of Tuesday to Saturday, flexibility is essential.
Essential Criteria:

- Demonstrated previous experience in superior service standards and requirements
- Demonstrated ability to manage priorities to deliver on business objectives
- Previous experience in Events and Sales
- Ability to work autonomously and within a team environment
- Excellent written and communication skills with a strong customer focus
- Proficient in Hotel Property Management Systems (OPERA essential, PeopleSoft desired)

Preferred Criteria:

- Hospitality or business-related qualification is preferred
- Hotel operations experience in a Frontline role preferred
- Intermediate skills with the Microsoft office suite of products

For more information about this position please contact Recruitment on 9362 8827.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQA+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Full Time