Medical Receptionist

About Us:
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

About the service:
The Medicare Mental Health Services are free and you do not need an appointment, referral or Medicare card to visit a Medicare Mental Health Centre. The new services in Devonport, Burnie and Outer Hobart are co-funded by the Australian and Tasmanian Governments, to provide a streamlined approach to support better mental health and social wellbeing across the country.

The service is tailored to the needs of the community in Tasmania and provides a combination of peer-led recovery and clinical support.

The Medicare Mental Health Centre provides a safe, welcoming and supportive environment for people experiencing psychological distress, allowing them to:

- Identify alternatives to presenting to the Emergency Department
- Access support from trained mental health professionals within their community

**On Offer**:

- Based in Devonport, TAS
- Full-time, permanent opportunity
- Excellent Base Salary plus Super
- Salary packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time
- Paid parental leave support
- Excellent training & career development

**Role overview**:

- Acts as the central point of communication and provides a superior level of secretarial and reception services to people 18+, and support clinical and management staff
- Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
- Appointment scheduling and maintenance of clients
- General Office duties including opening and distribution of mail typing, scanning, filing and archiving
- Assist in the closing and securing of the building at the end of the day.
- General housekeeping to ensure a clean and safe environment for staff and clients

**Requirements**:

- Excellent administration, time management, and organisational skills with attention to detail (a certificate in Health Administration, Medical Practice Assisting, Business - Medical Administration, Medical Reception, and the like would be an asset)
- Well-developed customer service skills
- Knowledge of the mental health/not-for-profit sector with an ability to liaise with people from all backgrounds, government, non-government organisations, and community organisations
- Demonstrated communication, interpersonal, problem solving and organisational skills
- Proven record in working closely with and being a successful member of a multi-disciplinary team
- Previous Medical Reception experience would be highly advantageous
- The ability to learn a new medical software program would be an advantage
- Must be eligible to apply/currently hold a WWCC
- A current unencumbered driver's license

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Applications will be viewed and actioned upon receipt, with a final closing date of** 21 April 2025.**

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