Head Housekeeper

**About the role**

This is an exciting opportunity to lead the housekeeping team at Karrinyup Waters Resort, a premier holiday destination in Gwelup, Western Australia. Karrinyup Waters Resort is located in Perth’s northern suburbs situated on 15 acres it is Perth’s premier self catered tourist facility.

With 2 pools (heated), hot spa, 4 playgrounds, 2 story restaurant and 68 self contained holiday units it is popular year round with local, regional, interstate and overseas holiday makers and business travellers and has been in business for over 50 years.

As the full time Head Housekeeper, you will play a vital role in ensuring the resort's accommodation is maintained to the highest standards, contributing to an exceptional guest experience.

As the head housekeeper you will be required to:

- Roster staff according to numbers of priority departure clean, in-house daily services and arrival checks.
- Designate daily housekeeping tasks be completed by the housekeeping team utilising the Newbook property management system
- Inspect all cleans completed by the housekeeping team ensuring the businesses high standards are maintained.
- Provide feedback to housekeepers and suggest improvements with regards to their processes and thoroughness.
- It is expected that you will demonstrate best practices in person and train staff accordingly based on your inspections
- Liaise with reception managers with regards to housekeepers progress to ensure a timely and professional check-in process
- Ensure all work place OHS practices are up to date, housekeeping team are trained and practices followed
- Update MSDS sheets accordingly with new chemicals and liaise with purchasing manager for housekeeping supplies
- Order in linen from the external linen provider Brightwater ensuring sufficient items are held to complete all services and departure cleans.
- Approve leave requests, timesheets and attendances using Deputy Time attendance app and have timesheets ready for Export to STP for pay-runs weekly.
- Resolve any issues both minor and major within the housekeeping team and liaise with management where appropriate
- In addition to head housekeeping duties you may be asked to provide concierge services of both luggage and guests where necessary throughout the resort with an Electric Golf Buggy / Guest transport vehicle. You must hold a valid driver’s license with no learning and permit restrictions.

Karrinyup Waters is open 365 days of the year as such weekend work will be a requirement of the role.

**What we're looking for**
- 2 years minimum previous experience in a housekeeping role
- Strong attention to detail and a commitment to maintaining high standards of cleanliness
- Excellent time management skills and the ability to work efficiently and independently
- Ability to drive unassisted an electric golf buggy that has all linen and housekeeping supplies

Pay: $78,000.00 - $80,000.00 per year

Work Location: In person