Student Engagement Advisor

20 hours ago

Brisbane, Australia Navitas Full time

Join our dynamic Student Engagement team as a Student Engagement Advisor. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.

Be part of a close-knit team dedicated to delivering exceptional support and guidance.

**Key Responsibilities**:

- Respond to student enquiries across various service channels.
- Complete administrative tasks and data entry accurately.
- Assist with re-enrolments and provide course sequence advice.
- Liaise with academic and specialist staff to ensure students are properly supported.

**Qualifications**:
**In addition to a student-first approach, it is essential you can demonstrate**:

- Proven track record of delivering exceptional customer service in an inbound call centre setting
- Excellent attention to detail and high level of accuracy in all administrative activities
- Demonstrated computer literacy including advanced MS Office suite and ideally student records software
- Ability to work as part of a team and in a way that is flexible and adaptable
- Availability during core business hours of 8am - 5pm, Monday to Friday to work onsite, at the Brisbane West End campus

**Additional Information**:
ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

**At ACAP our employee perks and benefits include**:

- Unlimited global career opportunities across the Navitas portfolio
- Salary packaging and novated leasing
- 2 paid volunteer days per year for your passionate causes
- Up to 75% scholarships are available to staff enrolled in ACAP courses
- Health & well-being packages including free counselling and well-being specialist support for employees and family members
- Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
- Access to LinkedIn Learning and professional development opportunities

**Diversity Equity and Inclusion**:
**Join us in making the world a better place**

**To Apply**:
**About Navitas**
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

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