Find Out Your Score for This Position and Tailor

6 days ago

 Understanding of the services offered by the company, Australia SM Recluit Full time

**Requirements**:

- A graduate in a related field
- Familiarity with the industry in which the company operates.
- Understanding of the services offered by the company.
- Proven ability to build and maintain strong relationships with clients.
- Strong problem-solving and critical-thinking skills.
- Analytical abilities to assess client satisfaction

**Responsibilities**:
About Us Smartways was established in 2004 as a specialist provider of logistics services to the medical and healthcare industries. We pride ourselves in the quality of our infrastructure, technology, vehicles, network and people to deliver a high level of service to our diverse client base. We are currently looking for a qualified Client Service Manager for a full-time position. Tasks Include:

- Implement cross-training programs to ensure that customer service team members are versatile and can handle various aspects of logistics inquiries.
- Ensure that customer service operations comply with relevant regulations and industry standards.
- Implement strategies to enhance customer satisfaction based on feedback.
- Managing, motivating, and developing staff providing customer services.
- Collaborate with the operations team to forecast and plan for peak periods or increased demand.
- Provide insights from customer interactions to support sales strategies.
- Identify and implement process improvements to enhance the efficiency of customer service operations.

JOB TYPE

Work Day: Full Time

Employment type: Permanent Job

Salary: AUD 60,000.00 - 80,000.00 Yearly

Positions available: 1

JOB REQUIREMENTS

Minimal experience: Unspecified

Gender: Indistinct

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