Client Support Partner

2 weeks ago

Wollongong, Australia The Benevolent Society Full time

**Full time position based in Wollongong**:

- ** $74k - $79k inclusive of Super + Salary Packaging**:

- **Flexible Friendly organisation, WFH & part time options available**

We are Australia’s first charity, providing a range of services across New South Wales, Queensland and South Australia. We are a not-for-profit and non-religious organisation that has assisted people, families and communities to achieve positive change since 1813.The Benevolent Society’s vision is for a just society where all Australians can live their best life.

**About the role**

As a Client Support Partner, you will support people with a disability and their family or carers to design, coordinate and monitor the delivery of services to enhance an individual's quality of life. Use strengths based practice to support your clients to identify their specific needs, preferences and goals; to promote their independence and participation in the community.

**Duties**
- Support clients to develop, implement, monitor and achieve their goals using a range of person-centred tools.
- Establish and maintain network relationships with key agencies, other service providers, and referral services.
- Ensure effective monitoring and reporting through accurate and relevant client records in line with confidentiality and privacy requirements.
- Provide information and referrals to support clients to access appropriate resources and services, both within The Benevolent Society and with external agencies and service providers.

**Our benefits**

We support people to live their best life. That includes you, our employee. A best life is deeply personal. It can change as life changes. Here are a few things you might be interested in:

- ** Professional development -** including monthly Communities of Practice, and a range of other learning opportunities tailored to you
- ** Diverse range of clients - **from children to adults, through our range of disability programs funded by the NDIS, state education departments and other government programs
- ** Salary Benefits -** In addition to your salary you can package up to $15,900 pa pre tax and benefit from a $2,650 meals and entertainment card + discount program and package vehicles
- ** Work/Life Balance - **Flexible work + laptop & phone provided to work remotely + 1 accrued day off a month for full time employees
- ** Recognition and Reward - **Length of Service rewards + long service leave after 5 years
- ** Wellness - **Fitness passport + Employee Assistance Program + purchase additional leave

**Skills and Experience**
- Relevant qualification and/or experience working within the Disability sector
- Demonstrated understanding of the needs of people with a disability and their carers
- Experience working collaboratively to enhance client outcomes
- Ability to appropriately respond to the needs of people of all abilities and cultural backgrounds
- Excellent interpersonal and communication skills and a strong commitment to customer service
- Previous experience in a billable environment supporting Participants receiving NDIS funding is highly desirable
- Current driver's license and willingness to travel to clients where required
- Working with Children Check
- NSW CRCC
- NSW NDIS worker screening check

Contact Katherine on 0481 058 633 for a friendly, confidential discussion.

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