Customer Co-worker

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself." **Location** - Sydney (Rhodes) **Employment type** - Part Time Permanent **Department** - Customer Relations **Deadline** - 2025-11-04 **Our team within IKEA** - At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. **What you need to know** - Working at IKEA has its benefits and rewards: - $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights). - 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more - Rosters published 4 weeks in advance. - 15% Co-worker discount - Subsidised meals and complimentary drinks in our Co-worker restaurant - Free uniforms provided - Free Co-worker parking - Bonus programme (where eligible) - Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) - Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) - 24/7 access to our Employee Assistance Program for health and wellbeing support Additional Information: - This role is Permanent Part Time, 60hrs/fortnight. - The internal job title for this role is Customer Co-worker - As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday). **About this work area** - As Customer Co-worker your responsibilities will include, but are not limited to: - Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers. - Securing that all products passing through the entrance are paid for. - Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues. - Supporting customers booking their home delivery and collecting their click and collect. - Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization. - Handling cash and card payments in a reliable, efficient, accurate and friendly way. - Recording information accurately in the system so we can continually make improvements to the customer shopping experience. - Ensuring customers have a positive final touchpoint during the IKEA shopping experience. **Who you are** - As a Customer Co-worker you are: - Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently. - Able to remain calm when faced with challenging situations and are pro-active to find solutions. - Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset. - Able to work closely with your team and other departments or work independently. - Able to prioritise tasks in a fast-paced environment. - Demonstrate excellent communication skills and basic computer and systems literacy. **We need people like you** - At IKEA, work is so much more than a job. Come join us