Workplace Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work alongside game-changing real estate initiatives.

**What this opportunity involves**:
As the Workplace Manager, you will be overseeing a portfolio of sites across Victoria on behalf of our prestigious telecommunications client. The portfolio consists of a wide array of Commercial, Retail and Depot locations. Your key focus will be to ensure the delivery of exceptional facilities and client services whilst providing a positive experience for the customer.

**An Overview of the role**:
Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are met

Develop and implement strategies, policies and procedures under Senior Workplace Manager guidance

Update and maintain accurate records and official documentation for the designated portfolio

Be a proactive and visible client representative within client locations and be a familiar face for stakeholders

Undertake and manage client site inspections according to JLL requirements which may include travel

Be available for unforeseen and planned after hours call out/emergencies

Conduct workplace inspections and instigate work orders, ensure site operational lists are maintained

Proactively promote and comply with JLL and clients workplace safety and security policies and procedures as specified

**Sounds like you? This is what we are looking for**:
Excellent client service and communication skills

Ability to deal with and prioritise a variety of complex issues concurrently

Highly driven by results and performance, goal-oriented mindset

Strong and willing team player

Property Management and client service industry experience is advantageous

**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.